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Safety is our number one value

Our goal is for our pipeline and energy facilities to operate safely every day so that the public, our workforce and the environment aren’t affected by an incident involving our assets. Safety is, and always will be, our number one value.


Prepared for anything

With a goal of zero safety incidents at hundreds of facilities in three countries, staying prepared takes teamwork, co-ordination and an effective response plan. As part of that plan, in 2020 we conducted 170 emergency management program exercises across our entire network. These simulations allowed our own personnel to work with local first-responders to hone our skills and develop communications protocols in the unlikely event of a serious incident.

These exercises play a key role in developing strong relationships within our communities while helping us both to gain an understanding of each other’s roles and responsibilities.

Learn more in our latest Report on Sustainability

case-study-icon.png Case study: Investing in emergency responders

We learned a lot from TC Energy’s professionalism and the way they conduct their exercises. [They’re] always a big factor in our control group meetings. Every time we have a meeting or emergency exercise in the town of Kapuskasing, they’re a very good contributing partner – for their expertise and resources.”

Gerry Demeules
Fire Chief, Kapuskasing, Ontario Kapuskasing’s Fire Chief, Gerry Demeules, Talks about Collaborating with TC Energy

Safety protocols for emergency responders

Are you an emergency responder? Download these important guides for more on safety protocols for our operations.


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Emergency response plans

We believe every incident is preventable and continuously strive toward our goal of realizing zero safety incidents. While incidents are rare, being prepared to respond safely and rapidly is something we train for year-round.

Our priorities are always the safety of the public, landowners, first responders, employees and contractors and the environment. Our robust emergency response plans are focused on quickly and effectively responding to emergencies, mitigating any impacts that may have occurred to public safety, property or the environment in a timely manner.

Although we consult emergency services during the development of our Emergency Response Plans, we also encourage communities to review these documents if they are interested in better understanding the TC Energy Emergency Management Program.

Request a Plan

Emergency preparedness external resources

Emergency response guide

Across North America, we work with emergency responders in the communities we do business in to help in case of an emergency.


Regional town hall safety meetings

Host a safety town hall meeting in conjunction with the International Association of Fire Chiefs, TC Energy and industry representatives. Email the IAFC for more information.


NASFM – Pipeline emergency response training

Access online training on pipeline emergency response through the National Association of State Fire Marshals’ emergency responders’ portal.


IAFC – Pipeline emergency response training

Self-paced, online emergency response training is available through the International Association of Fire Chiefs.


NENA – National Emergency Number Association

The only professional organization solely focused on 9-1-1 policy, technology, operations, and education issues.


Pipeline Operators Safety Partnership (POSP)

The POSP is committed to building partnerships between pipeline operators and emergency responders.



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